3 Means of Communication to Order Technical Support :
- Request support via internet.
- Call Technical Support Dept.
- Send official letter asking for technical support.
3 Tools for Providing Technical Support :
- Via internet or phone.
- Online/remote support.
- Engineer visit to client’s site.
3 Steps for Providing Technical Support :
- Receiving notification asking for support.
- Providing support in any suitable mean.
- Signing the form of solving problems by clients.
